Refund policy
Return & Refund Policy
At CH Wears, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.
Exchange Policy
We offer a 7-day exchange from the date your order is delivered.
An exchange can be requested if:
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You receive a damaged product.
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You receive the wrong item.
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The product has a manufacturing defect.
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The size or color needs to be exchanged (subject to availability).
To be eligible for an exchange, the product must:
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Be unused and in its original condition.
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Include all original packaging and accessories.
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Be returned within 7 days of delivery.
Non-Exchangeable Items
We cannot accept exchanges for:
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Products damaged due to misuse or improper handling.
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Items returned after 7 days of delivery.
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Products without original packaging.
Refund Policy
Refunds are only provided if:
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Your order cannot be delivered due to our mistake.
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The requested replacement product is unavailable.
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A refund has been approved after reviewing your request.
If approved, the refund will be processed through the original payment method or another mutually agreed method.
Shipping Charges
Shipping charges are non-refundable unless the return or exchange is due to our error or a damaged/incorrect product.
How to Request an Exchange or Refund
To request an exchange or refund, please contact our support team with:
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Your Order Number
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Product Photos (if applicable)
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A brief explanation of the issue
Our team will review your request and guide you through the next steps.
Contact Us
If you have any questions regarding our Return & Refund Policy, feel free to contact us.
Email: supportchwears@gmail.com
Phone / WhatsApp:
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+92 312 4928538
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+92 302 7353507
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+92 342 0075986
Thank you for shopping with CH Wears.